QUALITY, ENVIRONMENT, FOOD SAFETY, OCCUPATIONAL HEALTH AND SAFETY, GUEST SATISFACTION POLICY
Eretna SPA & Hotel management and staff;
◊ Our guests' wishes, expectations, needs and investigate complaints, service plan and ensure the realization of this direction,
◊ Awareness of all activities responsible for the quality of products and services that we offer,
◊ In line with brand standards to serve and demonstrate an approach to correct the errors that occur at the time,
◊ Understanding of quality, guest-oriented, increasing the importance given to the environment, occupational safety and food safety conscious businesses and employees, in order to make the correct and safe way to ensure that they have the necessary knowledge and skills to provide training and tools,
◊ Food, occupational health and safety is provided, and appropriate hygienic conditions, legal regulations and to comply with the conditions of service without harming the environment, in cases outside the scope of the law and regulations, knowledge and experience is the best available scientific research and implement solutions
◊ Product and services, and without harming the environment without wasting resources to fulfill
◊ the relationship with the environment, and constantly try to figure out a better way to avoid the negative impact of any measures that may be required to take technical and economic point of view,
◊ Environmental, Occupational Health and Safety risks, to identify and to make efforts to minimize them, to cope with unpredictable events, to ensure that appropriate emergency plans in place,
◊ Carry out studies on the management of health and safety employees
◊ Business partners high-quality, environmentally safe and secure to do business demands.
◊ Environmental, Occupational Health and Safety to identify measurable objectives and purposes of the performance obtained and activities on a regular basis to keep track of developments in the comparative review,
◊ Employees and business partners, which fully responsible for the implementation of the principles of Occupational Health and Safety of all employees and Environment, Occupational Health and Safety encouraged to express their concerns to provide a work environment that enables the creation.
◊ To make measurable activities affecting quality, evaluating the results to ensure continuous improvement of the Integrated Management system.